Parent FAQ

Parent FAQs

At We Need A Nanny, our mission is to make your search for the perfect nanny simple and easy. We’ve put together a list of Frequently Asked Questions from parents, and if your question isn’t answered below our Customer Service Guides would love to hear from you!

Family Nanny

How does We Need A Nanny work?

1. Post Your Job

Join free and post your job ad to be seen by hundreds of nannies close to you.

2. Review Responses

Review profiles of Nannies that respond to your job posting.

3. Subscribe & Connect

Subscribe to contact the nannies that are right for you.

We Need A Nanny is a job board that allows parents to connect with amazing caregivers. A job board provides users with full control over the recruitment process. Parents can browse caregivers and engage with applicants on their own terms. Every applicant on We Need A Nanny must provide the relevant information for hiring, such as their Working With Children Check details. As the parent is directly responsible for engaging a nanny, they must verify this information and ensure their employment obligations are satisfied. But don’t worry, we have all the information and connections you need to be fully supported during this journey.

This is different to an agency which is responsible for placing a nanny into your family. They are responsible for fully screening the nanny and satisfying the employment obligations. It is more expensive to engage an agency, and you have less freedom in choosing the nanny that will be the right fit for your family.

You can read all about the WNAN Service in our Community Guidelines.

No, we are only an online job board. We facilitate a connection, and then if parents wish to engage a nanny they are responsible for ensuring the information is verified and employment obligations are satisfied. We provide all the information and connections you need to be fully supported during this journey.

You can read all about the WNAN Service in our Community Guidelines.

Our mission at We Need A Nanny is for parents to find the right caregiver for their family. We know this can be a journey, and that’s why we’ve reduced the financial risk for parents as much as possible.

Some of our parents like to first get a feel for the carers that could become a part of their family, while others have a clear idea of the caregiver they need. When you register, you can post a job for free and receive alerts when anyone applies for your role. That way you can understand if the applicants in your area are right for your family.

You will then need to Upgrade to a Subscription to securely contact caregivers. Because We Need A Nanny is an online job board and not an agency, you don’t have to pay hefty placement fees. You have the control to decide the arrangements directly with the caregiver.

We have a range of subscriptions available to suit you:

  • Our most popular package is the monthly subscription, which provides you with great flexibility to find the right caregiver.
    $75 for the 1st month, then $20 a month until cancelled by you.
  • Our 3-month subscription is perfect for families that know what they’re looking for but want a little extra time in case things change.
    $95 one-time purchase.
  • Our 12-month subscription is ideal for families that want the freedom to engage different types of carers throughout the year.
    $189 one-time purchase.

As we said before, our mission is to help parents find caregivers that are the right fit for their family, so that’s why all of our subscriptions have a 30-day Money Back Guarantee. If you can’t find a suitable caregiver within the first month, just email us and we’ll gladly provide a refund.

If you aren’t satisfied with our service then email us within 30 days of joining and we give you a FULL refund. Simple as that. We have so many happy parents and such a wide range of caregivers on our database that we are happy to offer this money back guarantee. We just ask that you provide us with feedback so we can keep improving our service.

When you subscribe to We Need A Nanny, you can send and receive messages to caregivers through our secure Message Centre.

SMS credits are an optional purchase which allows the user to send the message directly to the reciever's mobile. All SMS messages are sent privately and the mobile numbers are hidden to protect the privacy of every user.

You can cancel or change your subscription by logging into your Dashboard and clicking on the Menu or Account icon at the top-right hand corner of your screen.

If you click on the option “Manage Account”, you will see options to change your plan, cancel your subscription and Change Payment Details.

If you have any issues, simply email us at info@weneedananny.com.au and a helpful customer service guide will respond as soon as possible.

You can change your email notifications by logging into your Dashboard and clicking on the Menu or Account icon at the top-right hand corner of your screen.

If you click on the option “Manage Account”, you should see a “Notification” panel. You have options to receive helpful materials and messages from users. Simply update these options and click Save.

If you have any issues, simply email us at info@weneedananny.com.au and a helpful customer service guide will respond as soon as possible.

No. All communication through the Message Centre is secure. We do not disclose your email address or mobile number. Protecting your privacy is our highest priority and is outlined in our extensive Privacy Policy.

Yes. We use eWAY technology that provides you with bank-level protection and complete peace of mind.

Still have a question? Send us a message via our Contact Us form.